As for which is best? That really comes down to what your particular needs are, and what your existing setup looks like. Let's be clear – neither CRM tool would be a bad choice for your business, and both are market leading CRM suppliers. Harnessing Microsoft's server power, Dynamics offers intelligent chatbots that can help customer service agents surface important data about their customers.įor companies that need it there are also project and field service modules to help manage ongoing services delivered to a client, as well as those times your company needs to send a technician into the field. Dynamics also uses a guided three-step process (identify-research-resolve) for dealing with customer services issues.
#MICROSOFT DYNAMICS 365 CRM VS SAP CRM PROFESSIONAL#
This is also where Microsoft's LinkedIn integration comes into play the LinkedIn Sales Navigator (available at higher pricing tiers) leverages your professional network to get introductions to potential leads through a mutual connection.īeyond sales there's a customer service module that can present key data such as open cases and email history as a dashboard or you can drill deeper with a timeline of interactions.
This core CRM app uses predictive analytics to better enhance the sales team's snapshot data and help make better decisions. The primary starting point for many is Microsoft Dynamics 365 Sales.
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